Support & Maintenance—Maximize Uptime, Minimize Total Cost of Ownership

Your finishing line is only profitable when it’s running. GAT backs every custom finishing system with lifetime technical support, preventive maintenance and rapid‑ship OEM parts—all delivered by the same engineers who built your equipment.

Comprehensive Service Options

Program	What’s Included	Ideal For
Remote Diagnostics & Hotline (24/7)	Secure VPN access to PLC/HMI, phone/email support, fault code analysis	Immediate troubleshooting without travel
Preventive Maintenance Plan (Quarterly / Bi-Annual / Annual)	On-site inspection, burner tune-ups, conveyor wear checks, chemical titration, detailed report	Plants seeking maximum uptime and warranty compliance
OEM Parts Express	Stocked inventory of burners, pumps, nozzles, chains and sensors; same-day shipping till 4 PM CST	Critical spare parts to avoid extended downtime
Operator & Maintenance Refresher Training	On-site or virtual courses, video modules, updated manuals	New hires, cross-training, post-expansion retraining
System Upgrades & Retrofits	Control panel upgrades, IR boost zones, energy-efficiency mods	Extending life of legacy GAT or third-party lines

How Remote Diagnostics Works

Secure VPN Gateway – UL‑listed industrial router isolates PLC from plant network.
Real‑Time Data Pull – GAT engineer views I/O status, temperature trends and alarms.
Root‑Cause Analysis – Troubleshoot software vs. hardware within minutes.
Patch or Procedure Issued – Email PDF and video clip; if hardware, overnight part ships.
Follow‑Up Call – Verify fix and log solution in your asset history.

Benefits of a GAT Maintenance Partnership

Predictable Budget – Fixed‑fee PM plans lower unplanned repair costs by up to 40 %.
Extended Equipment Life – Proper calibration and wear‑part replacement add years of service.
Faster Spare Delivery – 10,000+ SKUs in Missouri warehouse ship same day.
Regulatory Compliance – Documentation meets OSHA, NFPA and ISO TS‑16949 audit standards.

Support Metrics at a Glance

95 % first‑call resolution for hotline inquiries.
< 24‑hour on‑site response in 48 U.S. states and Ontario/Quebec/Mexico.*
98 % parts fill‑rate from stock. *Travel times may vary for remote regions.

We Help Your Finishing Systems Stay Fully Operational

You know what downtime means for your company: zero profit. If your systems are not kept happy and healthy, your business will start losing money due to downtime and costly repairs. We have the answer you need.

GAT offers maintenance service and technical assistance throughout the life of your custom finishing system. Our maintenance services and ongoing support can keep your system fully operational for decades. We have a strong track record of outlasting our competitors’ work over time as proven by our single-family ownership since 1958.

When you think of reliable, long-lasting custom finishing systems, we should to be the first name that comes to mind.

Frequently Asked Questions

Is remote access secure?

Yes—communication uses AES‑256 encryption and whitelisting; the VPN is only live when you enable it.

Can you service non‑GAT equipment?

We routinely retrofit and maintain third‑party washers, ovens and conveyors when integrated with GAT lines.

What if my plant requires a weekend visit?

Premium PM plans include Saturday/Sunday scheduling at no extra charge.